Terms of service
Satisfaction Guaranteed Or Your Money Back.
Your complete satisfaction is our ultimate goal. Vital 3 guarantees every product that we sell. Our products are manufactured under even more stringent quality controls than required by federal and state agencies.
If you are not satisfied with any of our products, you may return it within 1 year of purchase for credit, exchange, or refund, less shipping.
Please call Customer Service: 1-888-9VITAL3 (1-888-984-8253).
Please email Customer Service: support@vital3.com.
A Customer Care specialist will reply to your message and, if necessary, send you shipping instructions for returning the item(s). Once your return has been received, a credit or refund will be issued promptly, and an e-mail confirmation will be sent.
Our customer care specialists are available Monday through Friday from 9:00 a.m. to 8:00 p.m. EST and Saturday from 10:00 a.m. to 6:30 p.m. EST. If you have further questions, please contact Vital 3 at the address below.
Vital 3
70 Commerce Drive
Hauppauge, NY 11788
Copyright/Trademark Information
vital3.com is a registered trademark of Vital 3 LLC. Permission to use documents delivered from this World Wide Web site and/or server and related graphics is restricted. The information contained on this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein.
Order Acceptance Policy
Your electronic receipt or other forms of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Vital 3 LLC reserves the right at any time after receipt of your order to accept or decline your order, without prior notice to you, to supply less than the quantity you ordered of any item.
Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Vital 3 LLC shall have the right to refuse or cancel any orders placed for the product listed at the incorrect price. Vital 3 LLC shall have the right to refuse or cancel any such orders whether the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Vital 3 LLC shall immediately issue a credit to your credit card account in the amount of the charge.
Shipping
Most orders placed by 1 PM EDT Monday - Friday (excluding holidays), will arrive in 1-4 days. We have free standard shipping on all orders over $9.99 (applies to orders shipped to USA locations only). You can choose from two shipping options. Shipping costs are based on the shipping method you choose. Check the table for our domestic shipping rates. Orders with expedited shipping that are received before 3 p.m. Eastern Time Monday through Friday will be processed the same day. Orders received after 3 p.m. Eastern Time will be processed the next day. Orders received after 3 p.m. Eastern Time Friday, Saturday, or on Sunday will be processed on the following business day.
Items On Order
If you place an order containing both in-stock items and items that have later availability, we'll immediately process and ship the in-stock items. We'll bill your account for these items, as well as for any applicable shipping charges.
We'll send the remaining items separately when they're available, using our Standard shipping method. We'll bill your account for these items when we ship them with no additional shipping cost to you for the subsequent package.
Occasionally an item's status will change after you place your order but before we process it. In this case, we will send the item as soon as we can at no additional shipping cost to you*. If you decide that you no longer want to buy items that have not shipped yet, you can contact our Customer Care department and cancel them. If some of the items in your order have shipped already, your account will have been billed for those items and the associated shipping costs.
International Shipping = Actual Freight
International shipping costs are dependent upon weight and destination and will be calculated during order checkout. Once you select the ship-to country and shipping method during checkout, the shipping charge will be displayed. The average shipping time for international orders is 15 business days.
Please be advised that Vital 3 is not responsible for taxes and/or duties applied to international shipments. Any duties, tariffs, brokerage fees, or local taxes that may apply to your order are your responsibility as we cannot anticipate or estimate these extra international fees and they are not included with the international shipping costs calculated during order checkout. It is your responsibility to research and understand these fees before placing your order and then pay them once levied in order to receive your package as we will not be liable for packages refused or held for delivery.
Please note that some ingredients or products are banned or considered illegal for import in select countries. Please check with your local authorities to ensure any products you order and are shipped are legal in the ship-to-country and do not require special permits or other documents to receive. It is your responsibility to make sure that the products and ingredients you want to order are permitted in your country before you place your order.
International shipping charges are non-refundable.